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2-minute check

Did a shop say “no refunds”?

Consumer guarantees come with everything you buy. A sign can't take them away.

Use the ACCC problem solver 10 minutes

Refund

or replacement, your choice, when a product has a major problem

Source: ACCC, Repair, replace, refund, cancel

How to do it

  • Work out whether it's a major problem (you wouldn't have bought it had you known) or a minor one.
  • Go back to the business that sold it to you, not only the manufacturer.
  • For a major problem, ask for a refund or replacement; for a minor one, the business must at least repair it free.
  • If they refuse, use the ACCC's problem solver, then your state or territory's consumer protection agency.
Use the ACCC problem solver

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