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2-minute check

Was your flight cancelled or badly delayed?

Airline rules don't replace your consumer rights, and an airline can't charge you a fee to get a refund you're owed.

Read your rights (ACCC) 15 minutes

Refund

or a replacement flight may be owed when a flight is cancelled or delayed, depending on the circumstances

Source: ACCC, Flight delays and cancellations

How to do it

  • Write down what happened: the flight, the cancellation or delay, and what the airline offered.
  • Ask the airline in writing for a refund or replacement, citing your consumer guarantee rights.
  • Don't accept a credit if you wanted your money back without checking you're entitled to more.
  • If the airline refuses, go to your state or territory's consumer protection agency.
Read your rights (ACCC)

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